If you are having video playback problems this can be down to a wide variety of problems.

YouTube has a great support article here covering a lot of the common problems so this is a great place to start
YouTube video playback troubleshooting.

If are watching on a mobile device you may find it easier to watch directly on the YouTube site or the app (the link can be found at the bottom of each video page). If you do view on these direct platforms please note we sometimes have to change the video ID which means you would have to go back to the original page sent to you, refresh the page and this should update.

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